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BSB Policies

All sale and clearance items are final - no exceptions.

All regular undamaged items can be returned within 30 days of purchase with original tags attached and receipt of purchase. Once items are received and reviewed you will be refunded for the item or given store credit. Return policy includes vinyl items. Personalized items are non-refundable - be sure to check your order before purchasing!

All gift cards expire within 90 days of purchase. Gift cards can be used online and in-store. The 16 digit code is the coupon code, please hang on to that as we can't get it back once its gone, they are automatically generated and BSB doesn't have access to see the codes once they are purchased. If you loose your gift card please send a picture of the receipt or give us the details (date, customer, amount) through and email and we can re-issue a new gift card. The new gift card will have the same expiration date at the original gift card.

If you choose "In-store pick up" as the shipping option when checking out PLEASE be able to pick up your items within 10 business days. We are limited on space and holding items for long periods of time is inconvenient for us and customers. If your order has not been picked up within 30 days, we will refund your item and place it back on our shelves. If this occurs more than once, you will be ineligible to select that option during checkout and will be shipped all items bought online.

For additional questions or feedback please email us for the fastest response :)

Email: backwardssaddle@gmail.com